All devices are professionally restored to high quality and guaranteed by our promise.

What are unlocked phones? Unlocked phones: works with all carriers If you have an unlocked phone, you can connect to any carrier in the US and be able to switch carriers in the future. Not sure if the phone you’re looking at on Back Market is unlocked? Check the device title or view all our unlocked phones here Events How to activate my phone You’ll be on your phone in no time. Unlocked or locked, this guide will help you set up your new-to-you phone and connect with your carrier so you can start using it. See more What are locked phones? Locked phones are connected to a specific carrier. A software-level lock on the device, often called firmware, prevents the user from using the phone with another carrier.

Returns and warranties Free 30-day returns Just not that into your new device? Return your item for any reason within the first 30 days of receiving it. All without having to say “it’s not you, it’s me.” Returns are suuuper easy Contact us via your Back Market account for simple return instructions. Be reunited with your cash Your original payment method will be refunded within 3 business days. 1-year warranty Defects covered for the first year If your item has a technical defect within the first year, we’ll repair or replace it on our dime. Ship it back to the seller for free We even cover the shipping costs to get your item to the seller. Wheeeee easy returns! Get a repair or replacement on us Your item will be repaired or replaced (if a repair isn’t possible) free of charge. Really.