Quality you can trust

1-year minimum warranty on every device

Every refurbished device sold on our marketplace is backed by a minimum 12-month warranty — completely free. Because peace of mind shouldn’t cost extra.

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What your warranty covers

Coverage starts the day your device arrives and protects you against manufacturer defects and component failures.

Battery health

Sudden battery failure or capacity drop below the certified threshold is covered.

Hardware defects

Screen, motherboard, ports, camera and other internal component failures.

Performance issues

Unexpected reboots, crashes or thermal throttling outside normal operation.

Free shipping both ways

We cover the cost of return and replacement shipping during the warranty period.

How to make a warranty claim

Three simple steps from the moment something goes wrong to the moment we make it right.

Contact support

Open a support ticket from our Help Center or contact your seller directly. Include your order ID and a short description of the issue.

Diagnostics

Our team will guide you through a quick check to confirm the issue. Most cases are resolved without sending the device back.

Repair or replace

If your issue is covered, we repair, replace or refund — whichever works best for you. Shipping both ways is on us.

Frequently asked questions

Everything you need to know about your warranty coverage.

How long is the warranty?
Every device sold comes with a minimum 12-month warranty. Some sellers offer extended coverage — check the product page for specifics.
What is not covered?
Accidental damage, water damage, cosmetic wear, and issues caused by unauthorized repairs are not covered under the standard warranty.
Do I need to register my device?
No registration required. Your warranty is automatically activated the moment your device ships.
Can I extend my warranty?
Yes — many sellers offer optional extended warranty plans you can add at checkout or within 30 days of delivery.
How long does a claim take?
Most claims are diagnosed within 48 hours. Repair or replacement typically completes within 5–10 business days from receipt.

Still have questions?

Our team is here to help. Get in touch and we will respond within one business day.

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